We are seeking a dynamic and experienced Operations/Account Manager to join one of our growing telecom tech support programs in Tulsa, Oklahoma. This is an ONSITE position. As an Account/Operations Manager, you will play a crucial role in leading and developing a high-performing team while ensuring the delivery of exceptional customer service and technical support. Responsibilities:Lead and manage a team of telecom technical support professionals and their Team Managers, fostering a culture of excellence and continuous improvementDevelop and implement strategic plans to meet program/client-driven goals/KPIs/metricsDevelop and maintain strong, long-lasting customer relationshipsServe as the primary point of contact for all customer account management mattersDevelop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsorsCollaborate with cross-functional teams (HR, IT, etc.) to optimize service delivery and customer satisfaction & issue resolutionManage budgets and allocate resources effectively to maximize operational efficiencyOversee project management activities, ensuring timely completion and adherence to quality standardsMonitor team performance, provide regular feedback, and conduct performance reviewsEnsure compliance with industry regulations and company policiesIdentify and implement process improvements to enhance team productivity and service qualityStay up-to-date with the latest telecom technologies and industry trendsServe as a liaison between upper management and team members, facilitating clear communication 
